Support

ZION.CITY (zioncity.app and the ZION apps) · Last updated: 1 October 2026 · Русская версия ниже

Questions, problems with the app or your account, or content you want to report — write or call us. We answer in Russian and English.

Report content or a user

In the ZION mobile app:

• A message: touch and hold it → «Пожаловаться» (Report) → choose a reason.
• A user: open their card — tap their photo at the top of a private chat, or their name in a group — then «Пожаловаться на пользователя» (Report user) or «Заблокировать пользователя» (Block user).
• A letter: open it and tap the flag «Пожаловаться» (Report).

On the website, or for anything else, e-mail us with a description or a screenshot. The rules we enforce: Terms of Use & Community Rules.

Child safety

To report child sexual abuse or exploitation, choose «Пожаловаться» → «Детская безопасность» (Child safety) in the app, or e-mail altynalliance@gmail.com with the subject “Child safety report”. These reports are handled first. If a child is in immediate danger, contact your local emergency services first. See our Child Safety Standards.

Delete your account

• In the mobile app: ☰ menu (top left on «Сообщения») → «Настройки» (Settings) → «Удалить аккаунт» (Delete account) in the «Аккаунт» (Account) section, then confirm twice.
• On the website: «Моя Информация» (My Information) → «Опасная зона» (Danger zone) → «Удалить мой аккаунт навсегда» (Delete my account forever).
• By e-mail: write to us from the address your account is registered to.

What is deleted and what is kept: Account deletion.

Documents

• Privacy Policy
• Terms of Use & Community Rules
• Child Safety Standards
• Account deletion